GAVS Technologies

  It is true that there are a lot of misconceptions about ITIL, but these misunderstandings have been around for decades and seem to be getting more prevalent with time- many companies still believe that they should follow the steps set out in the official guide. This section aims to shed some light on this topic by providing some information on what the misconceptions are and how these could be avoided if your company decides to follow ITIL guidelines. Misconception #1: “ITIL is just Incident, Problem & Change Management. And yes, CMDB!” ITIL is a framework that helps organizations to make the most of their IT resources. It was also created by a group of people who wanted to have something more than a company's manual to guide them. ITIL comes with four core processes and six service management processes. These processes are divided into different phases, which provide an overview of how these services can be managed in an organization. The introduction of ITIL has m